IF WOW ISN'T FOR YOU...
Please email us directly within 5 days of delivery. Skincare is supposed to be fun and happy:) We want everyone to have a good experience. We have yet to process a refund, but if you REALLY want one, feel free to email us:)
In the rare event that you are not satisfied with WOW CREAM, we will offer you a refund of your purchase price minus $45 dollars to cover shipping and processing. This amount will be donated to our charity programs.
To be eligible for a return, your item must be unused minus a bit, we get that you obviously tried using it and you must have the original product box.
To complete your request for return, email us at WOW@softproducts.co.jp
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.